Work Drop in
Flexible guidance
Confidential one-to-one support when an employee needs it, helping them identify what is going on and refer on to the right service.
Open to anyone
Support, advice and information for employees who may or may not already be receiving help elsewhere.
Support as needed
A brief form of support, established for a minimum of two hours per week and arranged around the working day.
What a drop-in is
A safe, confidential space to unload
Whether an employee is facing work-related stress or a personal challenge, a drop-in offers immediate practical advice, and a route to the wider support available.
- Somewhere to talk through thoughts and concerns
- Immediate, practical advice from a clinician
- Information about mental health and wellbeing resources
- Personalised recommendations for navigating those services
- Self-management techniques to build resilience
How the drop-in service works
Set up with the organisation, then run on a regular pattern employees can rely on.
01
Agree the pattern
The employer and UMO agree the hours, days and location or platform. The service runs for a minimum of two hours per week.
02
Employees drop in
Staff attend without a referral or an appointment, whether or not they are already receiving support elsewhere.
03
Talk it through
The clinician helps the employee identify the issue, offers practical advice and suggests self-management techniques.
04
Refer on if needed
Where an employee needs more, the clinician points them towards the appropriate service inside or outside the organisation.
Current rate
Drop-in service prices
One rate applies to this service. The drop-in is commissioned directly by the employer, with a minimum of two hours per week.
Standard rate
Drop-in service (workplaces)
Employer funded, for clinician time on site or online
£175 excluding VAT
Minimum two hours per week Flexible pattern Invoiced to the employer
What this support is not
A drop-in is a first conversation, not a course of treatment
It is not counselling, psychotherapy, diagnosis or medical care, and it is not a standing appointment. An employee who needs ongoing support is helped to reach it.
However, drop-in clinicians are highly qualified mental health practitioners working within agreed safeguarding procedures. The low threshold is deliberate: it is often the first place an employee says anything at all.
What the drop-in is for
The goal is long-term wellbeing, reached through short conversations at the point they are needed.
Immediate advice
Practical guidance in the moment, without waiting for a referral to work its way through.
Self-management
Techniques that let employees build resilience and take control of their own mental health.
Managing stress
Knowledge and skills for handling pressure and maintaining mental health over time.
Confidence
A focus on building confidence, so employees feel able to act on what they discuss.
Workplace expertise
Clinicians with extensive expertise in workplace mental health, who understand the pressures employees face.
Cultural awareness
An inclusive approach, so employees from diverse backgrounds feel seen, heard and supported.
Clinicians, employees and employer responsibilities
The drop-in sits alongside an organisation’s own provision rather than replacing it.
Qualified clinicians
UMO drop-in clinicians are highly qualified mental health practitioners with extensive expertise in workplace mental health.
Culturally aware practice
Clinicians connect with employees from diverse backgrounds, which matters in a service people walk into unannounced.
Employer duties continue
The drop-in does not replace an EAP, occupational health, reasonable adjustments or the support a manager provides.
Questions about the drop-in service
Answers for employers, HR teams and the employees using it.
For employees
Does an employee need a referral?
No. Employees attend without a referral or an appointment. They may already be receiving support elsewhere, or none at all.
What happens in a drop-in?
A confidential one-to-one conversation with a clinician: naming the issue, practical advice, self-management techniques, and information about services that may help.
Is it confidential?
Yes, within UMO’s safeguarding procedures. It is not a channel for reporting back to a manager.
What if someone needs more support?
The clinician helps them identify what would help and refer on to the appropriate service, inside or outside the organisation.
For employers
How is the service set up?
UMO and the organisation agree the hours, days and location or platform. The service runs for a minimum of two hours per week.
What does it cost?
£175 excluding VAT, invoiced to the employer.
Who delivers it?
Highly qualified mental health practitioners with extensive experience of workplace mental health.
How does this differ from mentoring or an EAP?
A drop-in is a single, unbooked conversation with no commitment. Mentoring is an arranged, ongoing piece of work. The drop-in is often what leads an employee to either.
Set up a drop-in service
Contact UMO to discuss the hours, pattern and location that would suit your employees, and how the service fits alongside your existing provision.